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Customer Service Requires Focus And Energy.
Customer Service Requires Focus And Energy. Have you ever heard the saying, “where the focus goes the energy flows?”…
I’m not sure who coined the saying, yet, I hear a few people refer to it, including myself, actually, I use it a lot…
It’s somewhat self explanatory, whatever we focus on, our energy will go towards that focus and expand it…
When we have a conversation with someone, we focus on them, looking at them, listening to them and responding to them…
That’s how people feel heard and validated, that’s how we build rapport in all our relationships..
Have you ever been talking with another person and you could see they were distracted, not listening, not interested, not even looking at you most of the time…
How does that make you feel?…
That’s right….
It’s not nice…
Yesterday I ducked into a convenience store to pick up some lozenges and I felt like I was invisible to the girl serving me behind the counter…
That’s right….
She was having a conversation with her colleague and served me, while continuing the conversation with her colleague…
She didn’t look at me once, handed me the lozenges while still talking and looking at her colleague….
Even though I was in a convenience store I felt like I was an inconvenience to her…
Listen up…
If you have staff or you want to sharpen your own communication skills so you can WOW your customers with some very simple and effective communication techniques and have them for life you need to join us for our 1 day skills workshop…
Communication With Clarity & Impact…
Learn these skills and you will have friends and customers who will love you for life…
Register Here Communication With Clarity & Impact…
Remember to join me on Face Book or Subscribe to my YouTube Channel where most of the action happens…
Love
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